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2-1-1 Western New York

45 Elm Street
Buffalo, N.Y. 14203
contact: Tammy C. Wnuk
Organization Mission
2-1-1 is an easy-to-remember number that connects people who want to give help or get help with a full range of local resources in their communities. In establishing 2-1-1, Central Referral Services Inc. has joined a growing national movement to standardize the availability of information and referral for these services. Services can be accessed by dialing 2-1-1 or going online to 2-1-1/WNY maintains a database of over 9000 resources including agency contact information, services and Government programs. 2-1-1 also provides assistance during times of natural and other disasters, including accurate and timely information for preparations, and longer term referral for follow-up services, if required. In addition, 2-1-1 also provides valuable information for community planning and for future matching of resources and unmet needs.
Type of Volunteer Needed
High School Graduate
Volunteer Skills Needed
Volunteers should have ability to multi-task and utilize the computer while taking calls on our hotline. Computer and good phone skills are necessary. Volunteers will need to have a background check and interview. Orientation and training is provided.
Volunteer Responsibilities
Answering phone lines, work on computer accessing database of resources, work independently, work on specialized projects, pass background check, work one four hour shift per week. Paid parking and free training.
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